How do I return, pack, and ship my rental to you?
If you wish to return your rental instead of renewing, we will close your account once we receive the instrument. You can return a rental instrument in person How Violins, or by mail. For in store returns, stop by anytime during business hours.
For instruments returned by mail, please follow the steps below.
Purchase a return label online using this link.
The label will be emailed to you directly within 24 hours of your order, and must be used within 30 days.
Cost of the return label
Violins and violas 12€
1/10 – 1/8 size cellos 18€
1/4 – 4/4 size cellos 18€
Place a note in the instrument case telling us who you are and why you are sending the instrument. Please include: Your name, address, and telephone number.
Pack the instrument and/or bow carefully: Padding should be placed gently on both sides of the bridge, under the strings. This prevents damage to the top of the instrument in the event of a broken bridge during shipment. Padding should also be placed around the sides, so that the instrument does not shift inside its case while being handled. If you are sending a bow, be sure that the hair has been loosened, and secure it with the case’s bow holders. Packing material should be stuffed firmly around the case so that it does not shift inside the shipping box. Protect the case by adequately cushioning it on all sides.
* If you are packing a cello, use the same specially manufactured box you received it in.
If you have questions, call us! We can help guide you through this process.