Account

• Where can I see details about my previous orders?

General

• For what types of players are your rentals suitable?
• What happens if I exchange my rental for a different kind of rental?
• What happens if I need to get a larger size of instrument?
• What equipment comes with a rental?

Instrument usage & maintenance

• How do I size my child for a rental instrument?

  • Size chart for cellos
  • Size chart for violas
  • Size chart for violins

• What do I do if my rental instrument breaks a string or is damaged?

Ordering

• Can I just come and collect an instrument without first booking?
• Can I rent an instrument if I live outside of the Finland?
• This is my first time renting, is there a minimum term?

Payment

• Can I pay for my rental online?
• When will my credit card be charged?
• Do I need a credit card?
• Is there a deposit when renting an instrument?

Returns & refunds

• Cancelling a webshop order
• How do I return, pack, and ship my rental to you?
• Does the cost of renting go towards purchasing an instrument?

Shipping

• How can I change the pickup location or delivery method?
• Where can I see details about my order and shipping?
• When will I receive my orders?
• What about shipping fees?
• How do I return, pack, and ship my rental to you?